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🚆 IRCTC Train Coach Cleanliness: What to Expect on Your Journey

Introduction

Indian Railways, under the aegis of the Indian Railway Catering and Tourism Corporation (IRCTC), has been making concerted efforts to enhance the cleanliness and hygiene standards of its train coaches. With millions of passengers traveling daily, maintaining a clean environment is paramount for ensuring passenger comfort and safety. This blog delves into the various initiatives undertaken by IRCTC to uphold cleanliness in train coaches, highlighting key aspects that passengers should be aware of during their journeys.(PRS Legislative Research)

1. Mechanized Coach Cleaning at Depots

To ensure thorough cleaning, Indian Railways has implemented mechanized cleaning processes at over 145 coaching depots across the country. These facilities are equipped with advanced machinery that performs deep cleaning of coaches, including toilets, floors, and passenger areas, thereby maintaining high hygiene standards. (PRS Legislative Research)

2. Onboard Housekeeping Services (OBHS)

For long-distance trains, IRCTC provides Onboard Housekeeping Services (OBHS) that involve dedicated staff responsible for maintaining cleanliness throughout the journey. These personnel ensure that toilets are cleaned regularly, waste is disposed of properly, and passenger areas are kept tidy, enhancing the overall travel experience.

3. ‘Clean My Coach’ Initiative

Passengers can request cleaning services during their journey through the ‘Clean My Coach’ initiative. By sending an SMS with their PNR number to 58888 or using the official website, travelers can report cleanliness issues, prompting immediate action from the onboard staff. (सरकारी योजना)

4. Installation of Bio-Toilets

In a bid to promote environmental sustainability and hygiene, Indian Railways has installed bio-toilets in its entire fleet of passenger coaches. These toilets decompose human waste using bacterial action, preventing direct discharge onto railway tracks and reducing environmental pollution. (Press Information Bureau)

5. Regular Linen Maintenance

For AC coaches, IRCTC ensures that bed sheets and pillow covers are washed after every use. However, it’s noteworthy that blankets are cleaned only once a month or under specific conditions, which has raised concerns among passengers regarding hygiene standards. (@EconomicTimes)

6. Project Utkrisht for Coach Upgradation

Under Project Utkrisht, Indian Railways aims to upgrade 640 rakes of Mail/Express trains to enhance onboard cleanliness and passenger amenities. This includes improvements in coach interiors, toilets, and exterior aesthetics, contributing to a more pleasant travel experience. (Press Information Bureau)

7. Strict Action Against Catering Lapses

IRCTC maintains stringent standards for onboard catering services. In a recent incident, a catering agency in Kochi was fined Rs 1 lakh for supplying stale food to passengers, underscoring IRCTC’s commitment to food safety and hygiene. (The Times of India)

8. Passenger Feedback Mechanisms

To continuously improve services, IRCTC encourages passengers to provide feedback on cleanliness and other aspects of their journey. This feedback is instrumental in identifying areas for improvement and implementing necessary changes promptly.

9. Awareness Campaigns and Training

Indian Railways conducts regular awareness campaigns and training programs for staff to emphasize the importance of cleanliness and hygiene. These initiatives aim to instill a culture of cleanliness among employees and passengers alike. (Press Information Bureau)

10. Future Plans for Enhanced Cleanliness

Looking ahead, IRCTC plans to adopt advanced technologies and best practices from global railway systems to further enhance cleanliness standards. This includes the introduction of automated cleaning systems and real-time monitoring of cleanliness parameters.

Conclusion

Maintaining cleanliness in train coaches is a continuous endeavor that requires the collective effort of railway authorities, staff, and passengers. IRCTC’s initiatives, such as mechanized cleaning, onboard housekeeping, and the ‘Clean My Coach’ service, reflect a commitment to providing a hygienic and comfortable travel experience. Passengers are encouraged to utilize available services and provide feedback to help Indian Railways achieve higher standards of cleanliness and service quality.(PRS Legislative Research)